Fresca's managed hosting service is based on taking responsibility for the entire infrastructure. This allows client IT teams to take a step back from the day-to-day management of a website infrastructure, and focus on the strategic application of IT.

It's the extent of the managed services that we provide, building on our datacentre environment and internet connectivity, that sets Fresca apart, and enables us to add real value to the management of our clients' websites and web-based applications.

Our managed services include:

Up-front:

• detailed system design and network architecture
• system documentation
• complete system build, configuration, testing and deployment
• planning, documenting and testing quality procedures

On-going:

• comprehensive pre-emptive maintenance routines, covering hardware, software, network
• system monitoring and management
• firewall and security management, supported by vulnerability testing
• independent security assessment and testing
• single point of contact service desk
• capacity and forward planning
• disaster recovery planning and testing
• back-ups, testing of back-ups (on-site, off-site, remote server (SAN))
• comprehensive system utilisation and performance reporting
• user behaviour reporting
• user experience testing
• regular review meetings
• clear service level agreements